Q&A Hero

Q: On MacKenzies team, the group goals have transcended the individual differences of group members. The goals are now ______ goals. A. task B. divergent C. superordinate D. focus

Q: Exploration activities by a work group are encouraged by ______ performance criteria. A. homogenous B. shallow C. broad D. hybrid

Q: ______ activities by a work group involve production, efficiency, and convergent thinking. A. Exploration B. Divergent C. Convergent D. Exploitation

Q: ______ activities by a work group involve experimentation, innovation, and divergent thinking. A. Convergent B. Exploration C. Cultural D. Divergent

Q: The argument for ______ work groups stems from the idea that the benefits of group work are related to the delegation of a substantial amount of authority to the work group or team. A. self-managing B. virtual C. performance D. hybrid

Q: ______ training has the objective of bringing the expectations of individuals from different cultural backgrounds in line with the reality of working in a multicultural context. A. Cross-cultural B. Interaction skills C. Communication D. Confidence

Q: ______ training has been found to be effective in improving interaction processes, trust, and commitment in virtual team environments. A. Interaction skills B. Confidence C. Cross-cultural D. Communication

Q: ______ training is important when work group activities and tasks cannot be specified in advance and when individuals can have different assumptions about how the work group should operate. A. Communication B. Confidence C. Interaction skills D. Cross-cultural

Q: The status of work groups might have a little influence on the feelings of self-worth, confidence, group potency, and desire to work in the group for ______. A. individualists B. collectivists C. externalists D. virtualists

Q: The status of work groups might have a great influence on the feelings of self-worth, confidence, group potency, and desire to work in the group for ______. A. collectivists B. individualists C. virtualists D. internalists

Q: Team members in ______ cultures are likely to be more comfortable with team-based rewards in which all group members share equally in group rewards. A. individualist B. virtual C. collectivist D. hybrid

Q: Team members in ______ cultures are likely to be more comfortable with team-based rewards, which depend on the level of individual contribution. A. individualist B. collectivist C. internal focus D. external focus

Q: One study of culturally diverse teams found that the extent to which individuals derived their ______ from the team was positively related to both team performance and team member attitudes. A. rewards B. focus C. commitment D. confidence

Q: The success of globally dispersed teams is likely to be greater when management has fostered an organizational culture that supports ______. A. external focus B. diversity C. flexibility over control D. group cohesiveness

Q: Which of the following is NOT one of the key organizational factors that influence the ability of work groups to handle technological and geographic issues? A. Extent to which individual rewards come from the group B. Status afforded the group C. Level of management support D. Internal leadership of the group

Q: ______ knowledge is more easily transferred in the absence of shared background and experience in virtual teams A. Continuous B. Virtual C. Task D. Explicit

Q: The degree of ______ and urgency influence the frequency of communication required in virtual teams. A. task interdependence B. task strategy C. tolerance of ambiguity D. interaction norms

Q: The fact that members of virtual teams may have little in the way of shared ______ makes the development of team identity more difficult. A. diversity B. context C. respect D. complexity

Q: Culture might be a less ______ dimension in virtual groups because of the lack of evidence of cultural differences. A. complex B. diverse C. salient D. ambiguous

Q: Where there is a lag between one message being sent and another received, communication is ______. A. synchronous B. ambiguous C. complex D. asynchronous

Q: Which of the following does NOT affect the preference for face-to-face communication as compared to use of electronic media for work groups? A. The goals of the parties communicating B. How easy the electronic media are to use C. Location of face-to-face meeting D. The complexity or ambiguity of the task that they are doing

Q: Because the nature of the interaction of ______ is through the tools that they use, who the members are as people is of little importance to the functioning of the group. A. subgroups B. crews C. hybrids D. faultlines

Q: The norms of the ______ culture, made up of selected norms of the group members, override the conflicting norms brought to the group by individuals. A. hybrid B. overlap C. subgroup D. conflict

Q: Half of the members of Lisas work group are older American, while the other half of the group is made up of younger women immigrants. It is likely a(n) ______ will form in this group. A. overlap B. faultline C. hybrid D. favoritism

Q: ______ cause cultural subgroup favoritism and negatively affects information flow across subgroup boundaries. A. Faultlines B. Diversity C. Overlaps D. Homogeneity

Q: ______ occur when group members fall into two, nonoverlapping cultural categories, as opposed to many cultures and individuals sometimes identify more strongly with their cultural subgroup than with the task group as a whole. A. Subgroups B. Overlaps C. Faultlines D. Diversity

Q: ______ does not occur among collectivists because they bring their norms for placing group goals ahead of their own interest to the work group situation. A. Vertical dissonance B. Faultlines C. Social loafing D. Behavior expectation

Q: In ______, the extent to which group members are culturally different from each other are a mechanism through which the cultural backgrounds of work group members affect the way groups function. A. relative cultural distance B. cultural norms C. cultural diversity D. cultural training

Q: In ______, the number of different cultures represented in the group are a mechanism through which the cultural backgrounds of work group members affect the way groups function. A. relative cultural difference B. cultural diversity C. cultural norms D. cultural training

Q: In ______, the orientations of the specific cultures represented in the group toward the functioning of groups, are a mechanism through which the cultural backgrounds of work group members affect the way groups function. A. cultural diversity B. relative cultural difference C. cultural training D. cultural norms

Q: Which of the following is NOT one of the general types of mechanisms through which the cultural backgrounds of a work groups members affect the way they function? A. Cultural diversity B. Relative cultural difference C. Cultural norms D. Cultural training

Q: Research on the special case of ______ groups has tended to focus on the influence of minority members on the majority. A. heterogeneous B. minoritymajority C. homogeneous D. routine

Q: In group composition, ______ work groups probably have a higher performance potential but also a higher tendency to suffer process losses. A. homogeneous B. minoritymajority C. heterogeneous D. routine

Q: In group composition, group ______ on task-related abilities and skills is often positively related to group performance on the tasks typically found in organizations, particularly if group processes are carefully controlled. A. routine B. heterogeneity C. homogeneity D. minoritymajority

Q: In group composition, group ______ on underlying attributes, such as skills and tenure in the organization, has a direct relationship to the level of process losses suffered by the group. A. minoritymajority B. heterogeneity C. homogeneity D. routine

Q: In group composition, ______ in observable attributes is generally found to have a negative effect on affective outcomes, such as identification with the group and satisfaction. A. homogeneity B. heterogeneity C. minoritymajority D. diversity

Q: ______ groups consist of groups in which one or a few members are different on the dimension of interest. A. Minoritymajority B. Routine C. Homogeneous D. Heterogeneous

Q: Which of the following is NOT a classification of group composition on a particular dimension? A. Homogeneous B. Heterogeneous C. Minoritymajority D. Routine

Q: According to Jacksons model of group tasks, ______ tasks are involved with reaching consensus on the best solution to a problem. A. decision-making B. production C. intellective D. cognitive

Q: According to Jacksons model of group tasks, ______ tasks are problem-solving tasks with a correct answer A. production B. intellective C. decision-making D. creative idea

Q: According to Jacksons model of group tasks, ______ tasks require motor skills, and some objective standard of performance is assumed to exist. A. intellective B. decision-making C. production D. cognitive

Q: Which of the following is NOT one of the classifications of group tasks provided by Jackson? A. Group maintenance tasks B. Cognitive or intellective tasks C. Creative idea generation and decision-making tasks D. Clearly defined production tasks

Q: In the ______ model of group development, a transition seems to occur at about the midway point between the first meeting and the official deadline at which point the group seems to get a wake-up call and drops the previous patterns of behavior and perspectives in favor of a new direction and enhanced activity. A. face-to-face interactions B. virtual globe teams C. temporal rhythms D. punctuated equilibrium

Q: In the ______ model of group development, the group sets its direction at the first meeting and this pattern of behavior and approach to the task become firmly adhered to for the first one half of the groups existence. A. punctuated equilibrium B. temporal rhythms C. virtual globe teams D. face-to-face interactions

Q: Islas team has completed its task. It is now ready for the ______ stage of group formation. A. forming B. performing C. adjourning D. storming

Q: According to Tuckmans stage model of groups, task forces and crews would proceed to the ______ stage once the task was completed. A. forming B. performing C. adjourning D. storming

Q: Daniels team has worked through many of its conflicts, understands expectations and has shifted its efforts to accomplishing the task at hand. The team is at the ______ stage of group formation. A. adjourning B. performing C. norming D. forming

Q: According to Tuckmans stage model of groups, in the ______ stage the efforts of the group shift to accomplishing the task at hand. A. adjourning B. performing C. norming D. forming

Q: Adams team has been working together for a long time. All members of the group understand what is expected of them. The team is at the ______ stage of group formation. A. performing B. storming C. adjourning D. norming

Q: According to Tuckmans stage model of groups, in the ______ stage the group agrees on the expectations that specify the acceptable behavior of the group. A. performing B. storming C. adjourning D. norming

Q: Lilys team has been working together for several weeks but is not getting anything accomplished as team members try to make the team do what they want to do. The team is at the ______ stage of group formation. A. storming B. norming C. forming D. adjourning

Q: According to Tuckmans stage model of groups, in ______ stage the characteristics, attitudes, and expectations of individuals come into conflict with the structure of the group. A. storming B. norming C. forming D. adjourning

Q: According to Tuckmans stage model of groups, in the ______ stage group members just begin to think of themselves as part of a group and might be uncertain about the group and how they fit into it. A. forming B. storming C. adjourning D. norming

Q: Ella is part of a newly formed project team. The team just had its first meeting at which members introduced themselves and learned about the project. The team members are still trying to figure out how they fit into the team. The team is at the ______ stage of group formation. A. forming B. storming C. adjourning D. norming

Q: Which of the following is NOT one of the stages through which Tuckman proposed all groups go? A. Forming B. Norming C. Roaming D. Storming

Q: Because there are 10 people on Jaxons team, he reasons that he can reduce his effort on group tasks and other members will pick up the slack. What Jaxon is doing is called ______. A. social loafing B. groupthink C. group norming D. process loss

Q: ______ occurs when individuals reduce their effort on group tasks expecting that other members will do the work for them. A. Social loafing B. Groupthink C. Process gain D. Process loss

Q: Isabellas team suffered a process loss because the team favored group consensus over a realistic appraisal of alternative courses of action. Isabellas team experienced ______. A. synergy B. groupthink C. focus D. social loafing

Q: ______ occurs when the norm for group consensus overrides the motivation to realistically appraise alternative courses of action. A. Synergy B. Groupthink C. Focus D. Sugar loafing

Q: Benjamins group reached an outcome that was beyond the abilities of the individual team members but that was possible because of the efforts of the group. What Benjamins groups experienced was a ______ gain. A. focus B. conflict C. process D. group

Q: A ______ gain occurs when the efforts of the group exceed that of individual members. A. focus B. conflict C. process D. group

Q: A ______ loss occurs when problems in communication patterns, decision processes, and conflict reactions cause a group to fail to meet its potential A. group B. focus C. conflict D. process

Q: Group ______ are how groups achieve their outcomes and involve such things as focusing group effort, the dynamics that occur during group functioning, and the relationships among group members. A. losses B. processes C. gains D. systems

Q: Which of the following is NOT a category of the effect of status systems in groups? A. Group members output quality B. Evaluations by others C. Relationships with other group members D. Group members self-esteem

Q: ______ can come from explicit statements made by the organization or a groups members, critical incidents in the groups history, an early behavior that emerges and persists, and from other previous group situations. A. Status relationships B. Group norms C. Role expectations D. Task performance

Q: ______ can also represent preferences among different effectiveness criteria, so that groups can be said to have a service climate or a safety climate that influences its performance in terms of service or safety. A. Task performance B. Role assignment C. Group norms D. Status systems

Q: ______ norms in work groups specify such things as what methods and channels of communication are important and the level of individual effort expected, and they also provide group members with explicit guidance as to how to accomplish the task. A. Group B. Crew C. Team D. Task performance

Q: If both a work group and the larger department of which it is a part have a strong ______, then group diversity is more likely to have positive performance implications than otherwise. A. group behavior B. group diversity C. results orientation D. firm strategy

Q: Which of the following is NOT part of the definition of what is needed for work group effectiveness? A. The output of the group must meet the quantity, quality, and timeliness standards of the organization. B. The processes employed by the group should enhance the ability of the group members to work together. C. The group experience should contribute to the growth and personal well-being of the group members. D. The groups work must expand beyond the boundaries of the organization.

Q: Maria is one of several executives for a petroleum company who are working together on corporate financing strategies. Each member of the group has expertise in finance in different parts of the world in which the organization operates. The relationship between members helps the group work effectively. Marias group is a ______. A. team B. committee C. crew D. task force

Q: ______ are sets of people who each have specific skills and abilities and who are provided with tools and procedures to address a teams tasks over a long period of time. A. Teams B. Groups C. Crews D. Task forces

Q: Thomas is a member of a group charged with maintaining the landscaping outside the corporate office. Thomas is in charge of mowing and maintaining the grass. Other members of the group maintain other parts of the landscape. Thomas group is a ______. A. crew B. team C. task force D. individual

Q: Sofia is one of several engineers who specialize in design and are tasked with creating a new product before the end of the fiscal year. Sofias group is a ______. A. crew B. team C. committee D. task force

Q: ______ focus on the tools required to perform a task, and the appropriate use of the tools specifies the interaction among group members. Tools are defined broadly to include a wide variety of implements or devices. A. Crews B. Teams C. Task forces D. Individuals

Q: ______ focus on the completion of a specific project, typically within a limited time frame. The members are selected primarily based on the task-related skills required by the group. A. Crews B. Teams C. Groups D. Task forces

Q: Which of the following is NOT one of three primary types of work groups? A. Task forces B. Crews C. Committees D. Teams

Q: Work groups are ______ that have boundaries with members who have different roles and are dependent on each other. A. social systems B. task forces C. cultural crews D. tool groups

Q: Which of the following is NOT one of the job characteristics designated in the job characteristics model? A. Skill significance B. Task significance C. Task identity D. Task significance

Q: Which of the following is NOT an approach to designing motivating jobs. A. Quality control circles B. Job equity model C. The job characteristics model D. Sociotechnical systems

Q: Organizations can expect higher levels of organizational commitment in ______ societies. A. collectivist B. individualist C. entitled D. benevolent