Q&A Hero

Q: An employee will be more willing to communicate frankly to his or her supervisor: a. when there is mutual trust between the supervisor and the employee. b. if status differences are emphasized. c. in a highly formal setting. d. when the supervisor is prejudiced and maintains rigid discipline all the time.

Q: Which of the following is true of linguistic styles? a. Linguistic styles remain the same across different cultures. b. Differences in linguistic styles are important communication barriers. c. Body language is not related to linguistic styles. d. There is no difference between the linguistic styles of American males and females.

Q: The tendency to put similar things in the same categories to make them easier to deal with is referred to as: a. communication. b. stereotyping. c. jargon. d. linguistics.

Q: Which of the following factors affects how a person is perceived in an organization? a. The rules and norms of the organization b. The organization's goals c. The person's nationality d. The organization's mission

Q: A common barrier to communication associated with specialization in an organization is: a. the grapevine. b. filtering. c. jargon. d. the rumor mill.

Q: Layers of hierarchy is a barrier to communication because: a. each level can add to, take from, qualify, or change the original message. b. top level managers hesitate to give employees unwelcome information as employees exercise power over their rewards and penalties. c. organizational hierarchy contradicts the principle of specialization. d. communication at higher levels of management is always informal and ambiguous, and the information is out of reach of the lower levels of management.

Q: is one of the organizational barriers to communication. a. Layers of hierarchy b. Technological advancement c. Lack of specialization d. Employee empowerment

Q: is a form of informal communication. a. A progress report b. The grapevine c. An attitude survey d. A morale survey

Q: Grapevines: a. serve no purpose. b. breed monotony in the workplace. c. are a formal communication method. d. are primarily accurate.

Q: Which of the following is true of the grapevine? a. The Internet and electronic media have slowed down the passage of information along the grapevine. b. The grapevine is plain workplace gossip and is inaccurate most of the times. c. In most organizations, the grapevine is the employees major source of information about the company. d. The grapevine can be eliminated by preventing employees from meeting in informal settings beyond the office hours.

Q: exists separately from established communication systems. a. Downward communication b. Upward communication c. Informal communication d. Lateral-diagonal communication

Q: Which of the following would be an example of lateral-diagonal communication? a. A conversation between the maintenance supervisor and the production supervisor b. A report from the night shift supervisor to the plant manager on the number of products produced c. A memo from the president to the accounts supervisor d. A report from the accounting personnel to the president

Q: A manager who frequently talks to his employees about performance expectations and encourages feedback from them is: a. initiating the grapevine. b. likely to be disliked by the employees. c. high as an information discloser and information receiver. d. encouraging informal communication.

Q: A progress report on a project sent by an employee to his manager is an example of . a. informal communication b. downward communication c. upward communication d. grapevine

Q: is initiated by employees with their immediate supervisor. a. Downward communication b. Ancillary communication c. Lateral communication d. Upward communication

Q: An announcement of the goals and objectives of an organization is an example of . a. upward communication b. downward communication c. informal communication d. noise

Q: The type of communication which originates with managers and is directed to employees is: a. downward communication. b. upward communication. c. lateral-diagonal communication. d. informal communication.

Q: Which of the following statements is true of nonverbal gestures/signals? a. Most of emotional meaning is communicated verbally. b. The impression of a person's emotions is formed more strongly from the words the person uses than the person's tone of voice, facial expression, or other nonverbal means. c. Nonverbal signals should be avoided, as they distort the meaning of a message. d. Nonverbal messages are a rich communication source.

Q: Slumped posture, clenched fists, or kicking pieces of furniture are nonverbal signals that belong to the category of ______. a. voice signals b. body signals c. space signals d. time signals

Q: A(n) uses intranet or Internet technology that allows people to receive messages in real time. It can include a group of people who type individual messages seen by everyone in the chat room. a. text message b. instant message c. voicemail d. teleconference

Q: refers to messages and documents created, transmitted, and usually read entirely on computer. a. E-mail b. Intranet c. Voicemail d. Teleconference

Q: Potential barriers to effective communication in each phase of the communication process model, are known as: a. jargon. b. noise. c. object signals. d. lateral flows.

Q: A worker asks seeks clarification regarding a job assignment given to her by her supervisor. The worker's communication is an example of: a. feedback. b. stereotyping. c. downward communication. d. a channel.

Q: is the the process by which a receiver converts into an idea(s) the communication symbols from a sender. a. Decoding b. Encoding c. Scrambling d. Deciphering

Q: Group meetings, written forms, telephone, and face-to-face conversations are examples of: a. messages. b. feedback. c. channels. d. organizational barriers.

Q: The means used to pass a message is the: a. symbol. b. probe. c. feedback. d. channel.

Q: The is the person who encodes the message in the communication process model. a. receiver b. probe c. sender d. channel

Q: Encoding refers to the process of: a. conceiving an idea. b. converting ideas into symbols such as words or gestures. c. translating communication symbols to ideas. d. responding to someone else's communication.

Q: The reflective statement is a nonverbal communication technique. a. True b. False

Q: Active listening places the supervisor in a receiver's role and encourages feedback from others. a. True b. False

Q: A defensive attitude is an effective means of encouraging feedback. a. True b. False

Q: Effective communication is a one-way street. a. True b. False

Q: Key ideas in communication can be reinforced by using repetition. a. True b. False

Q: Written communication is good for carrying impersonal information such as data. a. True b. False

Q: If a message is personal or sensitive, face-to-face communication is not appropriate. a. True b. False

Q: Face-to-face communication is lowest in information richness. a. True b. False

Q: Information richness is the sheer amount of information that a communication channel carries. a. True b. False

Q: Part of communication planning involves determining the appropriate communication channel or medium that will be used to convey the message. a. True b. False

Q: The best communication occurs when status differences between supervisors and employees are increased. a. True b. False

Q: If an employee trusts his or her supervisor, he or she is more willing to communicate frankly about job problems. a. True b. False

Q: Men's linguistic styles tend to be more expressive and polite than those of women. a. True b. False

Q: Linguistic styles can pose a problem when communicating with people from different cultures. a. True b. False

Q: A primary communication barrier is posed by the lack of a common primary language. a. True b. False

Q: The tendency to put similar things into different categories is called stereotyping. a. True b. False

Q: A diverse workforce presents a major communication challenge to supervisors. a. True b. False

Q: Perception is the process by which one selects, organizes, and gives meaning to the world around oneself. a. True b. False

Q: As a result of specialization in the organization and use of jargon, communication barriers between departments have decreased. a. True b. False

Q: The very fact that one person is boss over others creates a barrier to open communication. a. True b. False

Q: Informal communication serves no important purpose for employees. a. True b. False

Q: Communications received through the grapevine are notoriously inaccurate. a. True b. False

Q: A grapevine is the best-known informal communication method. a. True b. False

Q: Lateral-diagonal communication has become more important as organizations continue to become more specialized. a. True b. False

Q: High informationreceiving supervisors are apt to spend much of their time listening to employees discussions about organizational and personal issues. a. True b. False

Q: Most managers prefer working for a boss who is a high disclosure-high receiver. a. True b. False

Q: Supervisors who are low disclosers are less visible and communicate less frequently. a. True b. False

Q: Downward communication originates with employees and passes on to managers and supervisors. a. True b. False

Q: Grapevine is the formal flow of communication in organizations. a. True b. False

Q: Communication always flows downward in an organization. a. True b. False

Q: A nonverbal space signal can include huddling close, being distant, or sitting beside someone. a. True b. False

Q: It is best to use e-mails to communicate sensitive messages in the workplace. a. True b. False

Q: Computer fluency has now become a prerequisite for most supervisory positions. a. True b. False

Q: Feedback is the response that a communicator receives. a. True b. False

Q: Messages received in response to the original message are considered to be noise. a. True b. False

Q: The receiver is the one who assigns meaning to a message. a. True b. False

Q: The channel is the means by which a message is passed. a. True b. False

Q: A senders choice of channel is not very important as long as the message is conveyed to the receiver. a. True b. False

Q: A message consists only of words. a. True b. False

Q: The sender is the one who decodes the message. a. True b. False

Q: Communication is essential in performing all management functions. a. True b. False

Q: What are the seven habits of unsuccessful executives?

Q: Describe the benefits of delegation.

Q: What are the two most significant ways of empowering and developing people?

Q: What are the adaptive challenges that organizations face today?

Q: What are the reasons that employees may not welcome delegation?

Q: It is important for successful managers to be able to delegate effectively, yet many managers are reluctant to do so. Describe the reasons why leaders fail to delegate.

Q: What is empowerment,and what is the driving idea behind empowerment?

Q: Define power. Explain how power can be used.

Q: Describe the six different ways by which a manager can obtain/possess power.

Q: What are the two contradictory views regarding a mangers source of authority?

Q: Describe the three key aspects involved in the delegation process.