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Q:
Describe how high-performance work systems (HPWSs) can create competitive advantage for an organization.
Q:
What are the critical issues involved in implementing a high-performance work system?
Q:
Define and describe the balance sheet approach used by many MNCs to calculate the compensation they wish to offer to their expatriates.
Q:
Describe helpful guidelines in repatriating employees from an overseas assignment.
Q:
Discuss the five essential elements of training and development programs and how theyprepare employees for working internationally.
Q:
What are the steps involved in selecting individuals for an international assignment?
Q:
A company has three basic sources to use when staffing its foreign operation. Name the three sources of overseas managers and state the advantages and disadvantages of each.
Q:
What are the primary differences among international, multinational, global, and transnational corporations?
Q:
A domestic firm, like Honda, General Electric, or Procter & Gamble, that builds on existing capabilities to penetrate overseas markets is an example of a(n) _____ corporation.
a. transnational
b. international
c. multinational
d. global
Q:
A very high level of worker participation in management is found in Germany, where national law requires that labor be part of the boards of directors of companies. This participative arrangement is called:
a. German unionization.
b. worker councils.
c. shop steward movement.
d. codetermination.
Q:
Only ____ percent of people globally are covered by any sort of social insurance programs.
a. 25
b. 10
c. 15
d. 20
Q:
A specialized agency of the United Nations that researches and endorses labor standards is called:
a. the World Trade Organization.
b. the International Labour Organization.
c. the Congress of Industrial Organizations.
d. the Center for Collective Bargaining.
Q:
China has:
a. one union.
b. two unions.
c. three unions.
d. four unions.
Q:
Which of the following groups of individuals tends to be in the best position to evaluate their own performance?
a. Expatriates
b. Chief executive officers
c. Middle-level managers
d. Technicians
Q:
The most active international union organization is the:
a. European Labour Organization.
b. International Labour Organization.
c. European Trade Union Confederation.
d. International Trade Union Confederation.
Q:
Which of the following is NOT one of the five steps related to calculating the ROI of an international assignment?
a. Defining the assignment's objectives
b. Developing an equation that converts qualitative behavior into quantifiable
measurements
c. Prioritizing qualitative mechanisms and aspects
d. Evaluating the expatriate's performance
Q:
In using the balance sheet approach to compensating expatriate managers, the term "differentials" refers to the concept of:
a. paying essentially the same as to home-country counterparts in similar jobs.
b. compensating the person for separation from family and friends.
c. covering moving, storage, and educational expenses.
d. offsetting the higher costs of overseas goods, services, and housing.
Q:
In using the balance sheet approach to compensating expatriate managers, the term "incentives" refers to the concept of:
a. paying essentially the same as home-country counterparts are paid in similar jobs.
b. compensating the managers for separation from family and friends.
c. covering moving, storage, and educational expenses.
d. offsetting the higher costs of overseas goods, services, and housing.
Q:
Adapting pay and other compensation benefits to match that of a particular country is known as:
a. localization.
b. split pay.
c. host-based pay.
d. home-based pay.
Q:
Among the following countries, which has the highest hourly wages?
a. The United States
b. Japan
c. Sweden
d. Germany
Q:
A system whereby expatriates are given a portion of their pay in the local currency to cover their day-to-day expenses and a portion of their pay in their home currency to safeguard theirearnings from changes in inflation or foreign exchange rates is known as:
a. host-based pay.
b. localization.
c. split pay.
d. home-based pay.
Q:
In collectivist societies such as Japan and Taiwan, pay plans focus on:
a. individual performance.
b. internal equity and personal needs.
c. weekly or monthly salary guarantees.
d. non-financial incentives.
Q:
The process of repatriation begins:
a. with the notification that the foreign assignment is over and the expatriate will return home.
b. when an employee returns home.
c. before an employee leaves for an international assignment.
d. when an employee requests it.
Q:
Pay based on an expatriate's home country's compensation practices is known as:
a. home-based pay.
b. balance sheet scheduling.
c. cost-of-living pay scaling.
d. myopic earning.
Q:
Repatriation is a process designed to:
a. train expatriates prior to their first international assignment.
b. help employees make the transition back home.
c. adapt leadership and decision-making styles to the host country.
d. reduce communication errors in foreign assignments.
Q:
Some studies show that _____ of employees leave their organizations within one or two years of returning from an international assignment.
a. 15 percent
b. 20 percent
c. 35 percent
d. 50 percent
Q:
Disorientation that causes perpetual stress in people who settle overseas for lengthy periods of time is commonly referred to as:
a. future shock.
b. culture shock.
c. international disorientation.
d. eustress.
Q:
Which of the following questions would be the most important to ask if one was concerned about maximizing his/her career benefits with a foreign assignment?
a. How much will the assignment increase his/her salary?
b. Will the assignment provide an opportunity to learn a new language?
c. How many executives within his/her organization have a foreign-service assignment in their background?
d. How long will the assignment last?
Q:
Japanese managers tend to be _____ in their decision-making style when compared with U.S. managers.
a. more participatory
b. the same
c. more autocratic
d. more likely to involve very few people
Q:
European managers, especially those in France, Germany, and Italy, tend to be _____ in their decision-making style when compared with managers in the United States.
a. more participatory
b. less voluntary
c. the same
d. more autocratic
Q:
The process of transition for an employee home from an international assignment is known as:
a. expatriation.
b. repatriation.
c. magnetic travel.
d. the Boomerang effect.
Q:
According to cross-cultural studies, _____ is more likely to encourage competition among employees.
a. Japan
b. the United States
c. Taiwan
d. China
Q:
According to cross-cultural studies, nations tend to cluster according to similarities in all of the following cultural dimensions EXCEPT:
a. laws.
b. work goals.
c. values.
d. job attitudes.
Q:
When something is inconvenient to the _____, it is most likely downright impossible.
a. Arabs
b. French
c. Chinese
d. Indians
Q:
Melanie Fitzpatrick is an American expatriate assigned to England. During a business meeting in London with important local customers, one customer tells her that he wants to "table" the discussion on price. He probably means that:
a. he wants to put off discussing price until later.
b. he wants to discuss other items before discussing the price.
c. he wants to discuss the price immediately.
d. he never wants to discuss price openly.
Q:
Among the biggest problems for expatriates and foreign business travelers is:
a. foreign exchange conversion.
b. scheduling time off.
c. driving on the other side of the road.
d. communication.
Q:
Individuals working internationally need to know as much as possible about all of the following host-country characteristics EXCEPT:
a. social and business etiquette.
b. cultural values and priorities.
c. political structure and current players.
d. popular fashion trends.
Q:
Which country is more focused upon competition and less on cooperation?
a. The United States
b. Japan
c. Taiwan
d. China
Q:
In Japan, scratching your head is a sign of:
a. comprehension.
b. a lack of understanding.
c. excitement.
d. anger.
Q:
Which of the following is the major reason for failure among expatriates?
a. A spouse's inability to adapt
b. A manager's personality
c. Inability to cope with larger responsibilities
d. Distaste for travel
Q:
The first step in selecting individuals for an international assignment is:
a. self-selection.
b. to assess core skills.
c. to assess augmented skills.
d. to create a candidate pool.
Q:
Which of the following is NOT a major component of expatriate adjustment?
a. Economic alignment
b. Family alignment
c. Company alignment
d. Country alignment
Q:
Today women comprise around _____ of expatriates.
a. 20 percent
b. 30 percent
c. 40 percent
d. 50 percent
Q:
Levi Strauss has identified all of the following as attributes of successful global managers EXCEPT:
a. the ability to seize strategic opportunities.
b. sensitivity to issues of diversity.
c. interpersonal competency.
d. the capability to manage a highly centralized organization.
Q:
Transnational teams tend to be:
a. focused on projects that span multiple countries.
b. comprised of members with generalized skills.
c. homogenous.
d. comprised of members from the same region.
Q:
Foreign workers with H2B visas can come to the United States for a maximum of _____ months to perform temporary, nonagricultural seasonal work that is onetime only.
a. 6
b. 9
c. 12
d. 18
Q:
The _____ system of apprenticeship is one of the best in Europe.
a. British
b. Irish
c. Dutch
d. German
Q:
Apprenticeship training in Europe directs a large number of youths into:
a. managerial training.
b. white-collar training.
c. supervisory training.
d. vocational training.
Q:
Guest workers:
a. are another name for home-country nationals.
b. may involve substantial indirect costs.
c. are not required to obtain a work permit.
d. are used when adequate numbers of skilled workers are available.
Q:
A document issued by a government granting authority to a foreign individual to seek employment in that government's country is a(n):
a. visa card.
b. allowance permit.
c. work permit.
d. passport.
Q:
Annually, foreigners residing in the United States file about _____ of international patent applications.
a. 15 percent
b. 25 percent
c. 35 percent
d. 45 percent
Q:
Rolls-Royce, headquartered in the United Kingdom, hires over _____ of its 38,900 employees abroad.
a. 10 percent
b. 25 percent
c. 34 percent
d. 51 percent
Q:
If General Motors, an American MNC, transferred Karl Hammer, a native German, from his assignment in Bonn to a new assignment in Paris, Karl would then be considered a:
a. home-country national.
b. host-country national.
c. third-country national.
d. first-country national.
Q:
The source of overseas employees that provides the advantages of less cost and greater facility in the language is:
a. host-country nationals.
b. home-country nationals.
c. third-country nationals.
d. expatriates.
Q:
When an American MNC hires an employee from Italy to work in its office in India, this employee is referred to as a(n):
a. expatriate.
b. international manager.
c. host-country national.
d. third-country national.
Q:
When an American MNC hires an employee from Italy to work in its office in Rome, this employee is referred to as a(n):
a. expatriate.
b. international manager.
c. host-country national.
d. third-country national.
Q:
U.S. citizens sent by a U.S. company to work abroad are called:
a. host-country nationals.
b. third-country nationals.
c. international managers.
d. expatriates.
Q:
Home-country nationals can also be called:
a. host-country nationals.
b. third-country nationals.
c. international managers.
d. expatriates.
Q:
WTO member countries represent approximately _____ of all international trade.
a. 37 percent
b. 57 percent
c. 77 percent
d. 97 percent
Q:
The country in which an international business operates is a(n):
a. receptive country.
b. adaptive country.
c. resource country.
d. host country.
Q:
The term used to refer to the religion, values and attitudes, politics, technology, education, and social organization of a nation is the:
a. ritual environment.
b. general environment.
c. cultural environment.
d. task environment.
Q:
Cultural environment includes all of the following components EXCEPT:
a. education or human capital.
b. values or ideologies.
c. corporate structure.
d. religious beliefs.
Q:
The European Trade Union Confederation (ETUC) represents trade workers in 83 trade unions in _____ western, central, and eastern European countries.
a. 16
b. 20
c. 23
d. 36
Q:
The close proximity of European countries makes them:
a. likely candidates for international trade.
b. members of the European Union.
c. less competitive.
d. less likely to need to conduct business internationally.
Q:
Unilever is an example of a(n) ____ corporation.
a. transnational
b. international
c. multinational
d. global
Q:
A corporation that attempts to simultaneously achieve local responsiveness and global efficiency is a(n) ____ corporation.
a. transnational
b. international
c. multinational
d. global
Q:
Matsushita is a(n) ____ corporation.
a. transnational
b. international
c. multinational
d. global
Q:
A corporation that treats the world market as a whole and tries to combineits activities in variouscountries to maximize efficiency is a(n) ____ corporation.
a. transnational
b. international
c. multinational
d. global
Q:
A multinational firm that has pulled control of its operations back into the home office is a(n) ____ corporation.
a. transnational
b. international
c. multinational
d. global
Q:
An organizational firm that has fully autonomous units operating in multiple countries is:
a. an international corporation.
b. a multidomestic corporation.
c. a transnational corporation.
d. a global enterprise.
Q:
A domestic firm that has leveraged its existing capabilities to penetrate overseas markets is a(n) ____ corporation.
a. transnational
b. international
c. multinational
d. global
Q:
Codetermination refers to the training an expatriate manager receives before an international assignment.
a. True
b. False
Q:
Only 20 percent of people globally are covered by any sort of social insurance programs.
a. True
b. False
Q:
The International Labour Organization enforces international labor standards.
a. True
b. False
Q:
In some countries, unions have alliances with other organizations like political parties, churches, or governments.
a. True
b. False
Q:
China has only one union.
a. True
b. False
Q:
Poor cultural fit is a major reason why international job assignments fail.
a. True
b. False
Q:
Local managers may not have sufficient perspective on the entire organization to effectively appraise an expatriate's performance.
a. True
b. False
Q:
Host-based pay is compensation that is equivalent to that earned by employees in the country where the expatriate is assigned.
a. True
b. False
Q:
A compensation method used to correct for the higher costs of goods and services overseas is the balance sheet approach.
a. True
b. False