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Q:
Explain commonly offered benefits and identify at least two benefits that are mandated by the Federal government.
Q:
The standard procedure to be followed by the human resources department of a company when initiating disciplinary action against an employee is an example of a standing plan.
Q:
In setting wage and salary levels, a firm may start by looking at competitors' levels.
Q:
Directional plans are clearly defined and leave no room for interpretation.
Q:
In recent years, some companies have run into problems because they have not set aside enough money to cover the retirement funds they have agreed to provide.
Q:
When uncertainty is high and managers must be flexible in order to respond to unexpected changes, directional plans are preferable.
Q:
In a company-sponsored pension plan, employees are not allowed or required to make contributions.
Q:
Short-term plans are those covering one year or less.
Q:
Many firms say that merit raises are a better motivator than variable pay.
Q:
Long-term plans are those with a time frame beyond three years.
Q:
The number of variable pay programs in the United States has been consistently falling for the last decade, and it is predicted that they will continue to decline in popularity.
Q:
Wages refer to compensation usually expressed as an amount paid per year.
Q:
The number of years used to define short-term and long-term plans has increased considerably because of the greater environmental certainty businesses have today.
Q:
Some employers provide employees with a fixed dollar amount for benefits, allowing employees to choose between various health insurance, life insurance, disability insurance, and educational benefits. What is the name of this plan?
A) Gainsharing
B) Profit-sharing
C) Cafeteria benefits
D) Equal employment
E) Retention benefits
Q:
Stated goals are those that an organization actually pursues.
Q:
Strategic goals focus exclusively on the financial performance of the organization.
Q:
Which of the following companywide incentive plans distribute bonuses to employees when a company's costs are reduced through greater work efficiency?
A) Wage setting plans
B) Pay-for-performance plans
C) Profit-sharing plans
D) Gainsharing plans
E) Pay-for-knowledge plans
Q:
If a firm ends its fiscal year with profit, which plan can the firm use to distribute part of the excess to employees?
A) Gainsharing plan
B) Profit-sharing plan
C) Cafeteria plan
D) Insurance plan
E) Salary-sharing plan
Q:
Most businesses have only the single goal of making profits.
Q:
Which of the following is considered to be more effective than merit raises in motivating middle managers to increase output?
A) Wage inflation
B) A bonus system
C) A gainsharing plan
D) Pay for performance
E) Salary sacrifice
Q:
As managers plan, they develop both goals and plans.
Q:
What type of pay system rewards middle managers for especially high output, often exceeding the value of bonuses?
A) Variable pay
B) Merit raises
C) Profit-sharing
D) Gainsharing
E) Pay-for-knowledge
Q:
Which one of the following would be a well-written goal for an online retailer operating in a volatile business environment?
A) To minimize costs, maximize profits, and maximize return on investment.
B) To accelerate our growth to the maximum possible level over the next three years.
C) To achieve a 25 percent growth in revenue, which is defined as the number of items sold multiplied by their price.
D) To invoice merchandise worth $200,000, every month, for the next three years.
Q:
What do top executives often receive as incentives?
A) Merit salary systems
B) Workers' compensation insurance
C) Salaries
D) Stock options
E) Wages
Q:
Which one of the following is an example of a standing plan?
A) a retail chain's plan to counter the entry of a new competitor
B) a plan developed to address a sudden, unanticipated surge in demand
C) a fire escape policy establishing practices to be followed in an emergency
D) a plan to cope with radical changes in the political environment
Q:
What is the total package that a firm offers employees in return for their labor?
A) Wage
B) Salary
C) Benefits
D) Compensation
E) Retention plan
Q:
A standing plan is ________.
A) an ongoing plan that provides guidance for activities performed repeatedly
B) a plan that stands in place of a preferred plan in case of the failure of the latter
C) a one-time plan specifically designed to meet the needs of a unique situation
D) a flexible plan that sets out general guidelines for company strategy
Q:
Which of the following is an example of a single-use plan?
A) affirmative action hiring policies of a company
B) a plan developed to install a new computer network
C) the procedure to be followed for firing low-performing employees
D) a plan developed to ensure worker safety at the company's facilities
Q:
Which refers to compensation other than wages and salaries and other incentive pay offered by a firm to its workers?
A) Profit-sharing
B) Gainsharing
C) Benefits
D) Pay-for-knowledge
E) Variable
Q:
When a paycheck is calculated from the number of hours worked during the week times the hourly rate, what type of system is being used to pay employees?
A) Gainsharing
B) Salary
C) Profit sharing
D) Wage
E) Incentive
Q:
What plans are preferable when uncertainty is high in the business environment?
A) standing plans
B) directional plans
C) operational plans
D) long-term plans
Q:
Todd Miller, CEO of Miller's Grocery, has determined that all stores should be well maintained both inside and out. This is an example of a ________.
A) directional plan
B) specific plan
C) financial goal
D) social goal
Q:
Which of the following links salary increases to performance levels in nonsales jobs?
A) Bonuses
B) Collective bargaining
C) Merit salary systems
D) Cafeteria benefit plans
E) Workers' compensation insurance
Q:
________ plans are clearly defined and leave no room for interpretation.
A) Directional
B) Stated
C) Long-term
D) Specific
Q:
Describe how wages, salaries, incentives, and benefits programs help companies attract and keep skilled workers.
Q:
Short-term plans are those covering ________ or less.
A) three years
B) one year
C) six months
D) five years
Q:
Distinguish between internal and external recruiting.
Q:
Long-term plans are defined as those with a time frame beyond ________.
A) seven years
B) one year
C) five years
D) three years
Q:
When selecting someone to hire, the first step in selection is usually asking the candidate to take a test.
Q:
Which one of the following factors has contributed to the decline in the number of years used to define short-term and long-term plans?
A) environmental uncertainty
B) economic recessions
C) flattened organizational structures
D) stagnant business conditions
Q:
Companies often use internal recruitment to build morale and keep high-quality employees from leaving.
Q:
Williamson is the owner of a small company that sells corporate gifts through an online store. Business has slowed down in recent months and he realizes that the organization must move in a different direction if it is to survive. He has reset some of the company's overall goals and wants to develop a plan to achieve those goals. He is anticipating the business environment to be volatile for the next few years. Considering the above information, it can be determined that his plan must be ________, ________, and ________.
A) operational; directional; rigid
B) informal; unwritten; flexible
C) strategic; general; rigid
D) strategic; directional; flexible
Q:
When forecasting the internal supply of labor, planners must rely on information from sources such as government reports and figures supplied by colleges on the number of students in major fields.
Q:
Human resource managers need to forecast the internal and external supply of employees.
Q:
Mr. Slabaugh wants to formulate a plan that lays out general guidelines for his employees and leaves room for interpretation. Which one of the following types of plans would best suit his requirement?
A) informal
B) specific
C) directional
D) standing
Q:
Plans that encompass only the production or the sales goals of a company are termed ________ plans.
A) operational
B) strategic
C) informal
D) financial
Q:
What is the most popular pre-employment test given?
A) Drug tests
B) Reference checks
C) Credit checks
D) Physical exams
E) Interviews
Q:
Operational plans are usually ________.
A) short term, directional, and standing
B) short term, specific, and standing
C) long term, directional, and single use
D) long term, specific, and standing
Q:
How can a firm help to ensure a new hire has a thorough understanding of a position before accepting the position?
A) Allow the candidate to job shadow for a day.
B) Use team interviews comprised of employees from that department.
C) Institute a higher than standard compensation system.
D) Use realistic job previews.
E) Use a different application form for each type of position available.
Q:
________ plans apply to the entire organization and establish the organization's overall goals.
A) Departmental
B) Strategic
C) Operational
D) Long-term
Q:
What is the advantage of promoting from within when filling an opening within the organization?
A) Less need for a realistic job preview
B) Increased influx of high quality employees
C) Increased employee morale
D) Reduced turnover
E) Increased diversity of employees
Q:
Which of the following is conducted to attract qualified persons to apply for available jobs?
A) Realistic job previews
B) Recruiting
C) Selection
D) Hiring
E) Interviews
Q:
Strategic plans are usually ________.
A) short term, directional, and standing
B) short term, specific, and standing
C) long term, directional, and single use
D) long term, specific, and standing
Q:
Which selection technique is MOST likely to introduce bias?
A) Interview
B) Application forms
C) Aptitude tests
D) Drug testing
E) Polygraph tests
Q:
Organizational plans can be classified on the basis of their ________.
A) usefulness
B) frequency of use
C) suitability
D) attainability
Q:
Discuss the implications of the Patriot Act for Human Resource Management.
Q:
An organization's mission states that it "is committed to reducing its environmental footprint"; but its facilities do not comply with statutory environmental regulations. This is an instance of how ________.
A) strategic goals help shape financial goals
B) long-term goals differ from short-term goals
C) an organizations stated goals need not be its real goals
D) a company's real goals are derived from its mission statement
Q:
Which one of the following is the best indicator of an organization's real goals?
A) organizational members' actions
B) mission statement
C) annual reports
D) stock valuation
Q:
Describe the purpose of the Wagner Act, including how the Act is enforced.
Q:
When making editorial decisions for his newspaper, the owner/editor mostly picks issues that are in line with his political beliefs and those that his advertisers approve of despite his publicly stated goal "to be a champion for free speech and for the development of the community." This indicates that ________.
A) the company's strategic goals do not leave any room for interpretation
B) the company's stated goals are not its real goals
C) the company's goals are directional in nature
D) the company's financial goals derive from its strategic goals
Q:
What are the two types of sexual harassment as defined by the courts?
Q:
Explain the role of equal employment opportunity and the Equal Employment Opportunity Commission.
Q:
An organization's ________ goals are official statements of what an organization says, and what it wants its stakeholders to believe its goals are.
A) stated
B) real
C) authentic
D) implicit
Q:
The Patriot Act gives Human Resource Managers access to previously confidential personal information on employees, such as health and financial records.
Q:
Robert Downs, owner of a new community newspaper in his home town of Corning, New York, has set the following goal for his company: "To be a champion for free speech and for the development of the community." This goal constitutes the ________ goal of the company.
A) informal
B) operational
C) financial
D) strategic
Q:
The National Labor Relations Board was established by the Wagner Act to enforce the provisions of the Act.
Q:
Nike, Inc. is a sportswear and equipment manufacturer that serves a multitude of sports disciplines. Which one of the following statements from Nike would be the best example of a strategic goal?
A) a ten percent increase in average annual sales
B) a seven percent increase in average annual income
C) achieving a return on investment of 17 percent
D) accelerating growth through focused execution
Q:
If top management set a goal that each store in the company should have sales equal to or greater than $100 per square foot per day, this would be an example of ________.
A) a strategic plan
B) a directional plan
C) a financial goal
D) a strategic goal
Q:
The Family and Medical Leave Act of 1993 requires employers to provide up to 12 weeks of paid leave for family and medical emergencies or when a child is born.
Q:
Most companies' goals can be classified as either ________ or ________.
A) strategic; financial
B) operational; tactical
C) social; economic
D) strategic; operational
Q:
ERISA was designed to regulate how pension funds are invested.
Q:
Which one of the following statements is true regarding an organization's goals?
A) All organizations share the single goal of making profits.
B) A single goal is more efficient than multiple goals for defining an organization's success.
C) Using a single goal such as profit may result in unethical behaviors by employees.
D) Long-term success is ensured if managers emphasize only one goal for an organization.
Q:
It is illegal to use any pre-employment test that creates adverse impact.
Q:
Goals are different from plans because ________.
A) goals identify specific steps that the organization needs to achieve, and plans identify the overall mission of the organization
B) goals describe financial objectives, and plans describe objectives related to social responsibility
C) goals are important only for small companies, and plans are important only for large companies
D) goals are desired outcomes, and plans describe how those outcomes will be accomplished
Q:
In spite of employment at will, employees may not be fired for filing workers' compensation claims.
Q:
Which aspect of planning refers to documents that outline how results are to be achieved?
A) goals
B) plans
C) objectives
D) performance guidelines
Q:
The Occupational Safety and Health Act of 1970 is considered to be the single most comprehensive piece of legislation regarding workplace safety and health.
Q:
Discuss the impact of planning on organizational performance.
Q:
Employers may require an AIDS test as a condition of an offer of employment.
Q:
White Forest Financials is a small investment firm, operating in an extremely volatile environment. One of the company's two owners, David White, is of the opinion that it would be futile for the company to engage in formal planning as the business environment is constantly shifting. However, the co-owner, Marsha Forest, believes that planning is essential for the company's success. Whom would you support? Why?