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Q:
Routine, positive messages should do all of the following except
A) leave your reader with a good impression.
B) use an indirect approach.
C) provide all required details.
D) communicate the information or positive news.
Q:
Ramona wants a colleague in another building to read the final revision of the report they wrote collaboratively. She then wants it distributed throughout the plant to seven managers for their comments prior to its presentation in two days. What is the most efficient media to accomplish these two tasks?
a. Fax machine
b. Memorandums
c. email
d. Teleconferencing
Q:
Your text identifies three areas where language shapes our perceptions: through naming and identity, affiliation, and power. Choose two areas and explain how they have shaped your perceptions. Include specific examples in your discussion.
Q:
Describe the three-step strategy for requesting information and action.
Q:
You are faced with a work-related ethical dilemma. In deciding what action to take, you would:
a. Check the company code of ethics to see if the action is prohibited.
b. Check legal implications and the company code of ethics, and then decide if the action is personally ethical.
c. Check with colleagues to see if they would take the action.
d. Check the legal implications and feel free to take the action if it is not illegal.
Q:
INSTRUCTIONS: Match each of the descriptions below with the term it best describes:
a. punctuation
b. interpretation
c. empathy
d. attribution error
e. androgynous behavior
Q:
The proper sequence for the standard parts of a letter is
A) heading, date, inside address, salutation, body, complimentary close, signature block.
B) date, heading, inside address, salutation, body, typewritten name, complimentary close.
C) salutation, date, heading, inside address, body, complimentary close, signature block.
D) inside address, heading, date, salutation, body, complimentary close, typewritten name.
Q:
Personality traits are largely a result of genetics rather than of socialization.
Q:
In confronting the international problems caused by lack of language training, the MOST usefuladvice for North Americans is to
a. be glad that English is used so widely for business transactions and not be overly concerned with the need for knowing other languages.
b. try to acquire second language skills if possible, or at least learn a few words in the language of your audience.
c. expect business representatives of other countries to know English.
d. always travel with an interpreter.
Q:
The quality of paper is measured by
A) length and width.
B) weight and cotton content.
C) color and texture.
D) style of letterhead and corporate logo.
Q:
Which of the following best describes the common attitude that those from the U.S, Canada, and northern Europe have about the concept of time?
a. Time is money.
b. The early bird gets the worm.
c. Time is like air.
d. Important things take more time than unimportant things.
Q:
Another word to describe Gibb's defensive behavior of neutrality is indifference.
Q:
When you're filming a business video, move the camera randomly to add creativity and flair to the footage.
Q:
Which of the following is FALSE concerning the diverse workplace?
a. The increased number of women in the workplace has decreased the incidence of sexual harassment charges.
b. Age diversity can lead to misunderstandings due to various differences in perceptions, values, and communication styles of the generations.
c. People from different backgrounds invariably bring different values, attitudes, and perceptions to the workplace.
d. Several generations will be required for us to learn to deal effectively with an ethnically diverse workforce.
Q:
When Kasheem got caught speeding, Amy said he should have been more careful; later when Amy got caught speeding, she denied she was driving too fast. This is an example of what tendency in perception?
a. We are influenced by the obvious.
b. The self-serving bias.
c. We pay attention to others' negative characteristics.
d. The halo effect.
e. We assume others are similar to us.
Q:
The term framing refers to gathering secondary camera footage that you can use when you're editing a video.
Q:
Which of the following statements about language translation is FALSE?
a. A translator must work with thoughts in two languages.
b. Words in one language may not have equivalent meanings in some other languages.
c. Cultural barriers can affect the accuracy of language translation.
d. People generally resent the simple efforts of a person of another culture to learn a few common phrases in the new language.
Q:
People with high self-esteem tend to disapprove of others more than people with low self-esteem.
Q:
Preparing visual content for smartphones does not differ from preparing visual content for a laptop or a desktop computer.
Q:
Which of the following is true of personal space requirements?
a. The study of space requirements is known as chronemics.
b. In the United States culture, very little personal space is expected or required as compared to other cultures of the world.
c. Space operates as a language, just as time does.
d. All of the above statements are true.
Q:
During the post-production stage of a business video, you can
A) add transitions between video segments.
B) identify the shots you want to keep and those you want to delete.
C) synchronize the main audio track with the video and record narration.
D) all of the above.
Q:
The emotional tone of a relationship is called the communication climate.
Q:
Which of the following statements about culture is true?
a. Culture is inborn from the moment of birth.
b. Components of culture such as value of the individual, value placed on materialism, work ethic, etc. are distinct, unrelated elements.
c. Stereotyping allows one to form accurate mental pictures of the main characteristics of another group.
d. None of the above statements are true.
Q:
INSTRUCTIONS: Match each statement with the helping listening style it characterizes.
a. paraphrasing
b. judging
c. supporting
d. advising
e. analyzing
Q:
Best practices during the production stage of a business video do NOT include
A) keeping your camera still.
B) capturing B-roll footage.
C) framing each shot carefully.
D) using special effects on your camera.
Q:
The United States is comprised largely of immigrants, some of whom work to retain their traditional customs and language while still sharing in the common culture. Which of the following terms best fits the above description?
a. Melting pot
b. Internationalization
c. Mosaic
d. Globalization
Q:
"Language is power." Discuss this statement, using (a) an explanation of the types of powerful/powerless language given in your text, and (b) examples of these types of language in your own life.
Q:
The term ________ refers to secondary video clips and still images that can add visual interest to or improve the flow of a business video.
A) B-roll material
B) A-list material
C) shot-list material
D) back-up material
Q:
Data integrity refers to which of the following advantages of databases?
a. The ability to organize large amounts of data
b. The assurance that data will be accurate and complete
c. The assurance that the data are secure because access to a database is controlled through several built-in data security features
d. The assurance that data can be transmitted quickly and efficiently over long distances
Q:
Bernadette complains to Patrick that the volume on the TV is too loud; Patrick claims he can"t hear the TV if he turns it down. What type of perceptual influence does this example illustrate?
a. psychological
b. cultural
c. gender
d. social
e. physiological
Q:
The process for producing business videos includes the following three stages:
A) planning, writing, and completing.
B) casting, filming, and broadcasting.
C) visualization, production, and dissemination.
D) preproduction, production, and postproduction.
Q:
Which of the following guidelines about overcoming intercultural barriers is NOT appropriate?
a. One should study and learn about a person's culture.
b. The person should seek help from a trusted friend who understands the other person's culture.
c. One should be patient and tolerant of ambiguity.
d. One should help the other person overcome his or her cultural barriers by conforming to the new culture.
Q:
Compared with face-to-face interaction, online communication tends to limit the control we have over managing impressions.
Q:
What three questions should you ask in verifying the quality of the visuals you include in business messages?
Q:
Two or three employees working on a report at the same time using an electronic whiteboard would be an example of the use of ____ software.
a. graphics
b. presentation
c. collaborative
d. desktop publishing
Q:
The most common form of acment is listening.
Q:
A pronoun should be used to stand for
a. a phrase.
b. a clause.
c. a noun.
d. any of the above.
Q:
As it pertains to a visual, what are the functions of a title? Identify and compare the two types of titles.
Q:
INSTRUCTIONS: Match each statement with the helping listening style it characterizes.
a. paraphrasing
b. judging
c. supporting
d. advising
e. analyzing
Q:
Which of the following is NOT correct concerning the use of pronouns?
a. Use a singular pronoun with each, everyone, andno.
b. Use pronouns that agree in number with the intended meaning of collective nouns.
c. Use a singular pronoun when it represents two or more singular antecedents connected by and.
d. Use a singular pronoun when two or more singular antecedents are connected by or or nor.
Q:
INSTRUCTIONS: Identify each of the following statements as fact or inference.
a. inference
b. fact
You forgot my birthday.
Q:
List two ways that including too many visuals can distract your audience from the main points of your message.
Q:
Which of the following is an example of a split infinitive?
a. I plan to prepare the schedule shortly.
b. The owner used to visit the store frequently.
c. I plan to briefly summarize the report.
d. The city used to have a limited number bus routes.
Q:
All of the following is true about stereotyping except
a. a set of characteristics is ascribed to most members of a category.
b. it affects interracial communication.
c. it affects only personal relationships.
d. it doesn"t always occur because of bad intentions.
e. it is a result of exaggerated generalizations.
Q:
Why is it important for visuals and text to work together closely in business documents? Identify four techniques you can use to integrate text and visuals successfully.
Q:
Which of the following is an example of a dangling phrase?
a. Working at full speed every morning, fatigue overtakes me in the afternoon.
b. Working at full speed every morning, I become tired in the afternoon.
c. Because I work at full speed every morning, fatigue overtakes me in the afternoon.
d. Since I work at full speed every morning, I am tired in the afternoon.
Q:
When you decide to ac an accurate criticism, an apology is also necessary.
Q:
In the text of a report, only the most important visuals should be referred to by number.
Q:
Which of the following sentences follows the normal subject-verb-complement sequence?
a. It is necessary that we withdraw the funds.
b. Here are the main reasons we must withdraw the funds.
c. There are two reasons for our withdrawal of funds.
d. We must withdraw the funds for two reasons.
Q:
The best place to put a visual is right next to or immediately following the paragraph it illustrates.
Q:
INSTRUCTIONS: Match each statement with the helping listening style it characterizes.
a. paraphrasing
b. judging
c. supporting
d. advising
e. analyzing
Q:
The following sentence is grammatically correct: I except your offer to fill the sales associate position.
Q:
Infographics are limited to showing stylized versions of charts and graphs.
Q:
INSTRUCTIONS: Identify each of the following statements as fact or inference.
a. inference
b. fact
Your children interrupted me when I spoke.
Q:
The names of persons, cities, and specific holidays should be capitalized.
Q:
An effective visual includes a ________, which offers additional discussion of the visual's content.
A) title
B) legend
C) caption
D) figural
Q:
The process whereby people influence each other's perceptions and attempt to achieve a shared perspective is called
a. negotiation.
b. narration.
c. differentiation.
d. relationship building.
e. organization.
Q:
Numbers used as the first word of a sentence should be spelled out.
Q:
Identity management occurs only in face-to-face interactions.
Q:
A(n) ________ interprets the data in a visual and extracts the main idea from it.
A) descriptive title
B) informative title
C) illustrative title
D) prescriptive title
Q:
Numbers one through nine should be spelled out if no larger number appears in the same sentence.
Q:
A supportive climate usually results from the expression of empathy.
Q:
You should use figures to express dates, sums of money, and decimals, but spell out distance, weights, and page numbers.
Q:
A(n) ________ title on a graphic simply identifies the topic.
A) descriptive
B) informative
C) illustrative
D) prescriptive
Q:
INSTRUCTIONS: Match each statement with the helping listening style it characterizes.
a. paraphrasing
b. judging
c. supporting
d. advising
e. analyzing
Q:
The following sentence is correctly punctuated: The proposed design is eye-catching.
Q:
All of the following except ________ will help you integrate visuals and text in business documents.
A) referring to visuals in the text
B) maintaining a balance between text and visuals
C) identifying the visuals with titles, captions, and legends
D) putting the visuals into a separate section, such as an appendix
Q:
INSTRUCTIONS: Identify each of the following statements as fact or inference.
a. inference
b. fact
Your children are disruptive.
Q:
Which of the following statements is true?
A) Data visualization can only depict numerical data.
B) Data visualization can't show complex relationships among data points.
C) Data visualization can combine and connect large amounts of data in endless ways.
D) Data visualization can show only a few data points before becoming too cluttered to interpret.
Q:
The following sentence is correctly punctuated: The mens' clothing department has been expanded.
Q:
Shima knows her friend Francine is going through a difficult time so she doesn"t mind that Francine is particularly quiet at dinner. This is an example of what stage in the perception process?
a. selection.
b. organization.
c. redefinition.
d. interpretation.
e. none of the above.
Q:
A special class of diagrams called ________ can feature stylized versions of charts and graphs or offer structured narratives.
A) informatics
B) pictograms
C) infographics
D) monograms
Q:
A semicolon is used after a complete thought that introduces a list of items.
Q:
What are the pros and cons of breaking up with someone through social media such as text, email or Facebook? What about helping a friend with a problem? Support your answers with chapter material.
Q:
One appropriate use of a semicolon is to separate phrases with commas that appear in a series.
Q:
Which one of the following visuals would do the best job of illustrating trends over time?
A) Table
B) Line chart
C) Pie chart
D) Organization chart
Q:
What Gibb describes as "spontaneity" means saying the first thing that comes into your mind.
Q:
For determining numerical values, pie charts are generally ________ than bar charts or line charts.
A) much better
B) worse
C) about the same
D) slightly better
Q:
Commas are used to separate parenthetical expressions or other elements interrupting the flow from the rest of the sentence.
Q:
INSTRUCTIONS: Match each statement with the helping listening style it characterizes.
a. paraphrasing
b. judging
c. supporting
d. advising
e. analyzing