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Question
"We promote from within whenever possible" is a ________.A) procedure
B) rule
C) mission statement
D) policy
E) single-use plan
Answer
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B) vacations
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A) specific event and activity
B) broad event and activity
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An obligation that organizations have to the public going beyond the law and profit making is ________.
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In order to be effective in an organization, a supervisor needs to develop ________ skills to help influence others.
A) cross-functional
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Organizations are implementing significant change and quality programs to cut costs and increase productivity. Consequently ________.
A) supervisors must maintain careful records of current processes
B) the supervisor's job will continue to become increasingly important and complex
C) supervisors will have increasing opportunities for advancement
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Consistent with the belief that one of the most important abilities needed by supervisors is strong interpersonal skills, they may be considered to be ________.
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Q:
When supervisors perform operating tasks alongside the same people they supervise some people, particularly upper management, see them as ________.
A) unnecessary
B) obsolete
C) just another worker
D) ineffective
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A supervisor's management function is to focus on ________.
A) long-term strategy
B) vision and mission
C) strategic planning
D) structuring individual workloads
E) organizational structure
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In the twenty-first century the concept of managing in a ________ way has become critical to supervisors.
A) structured
B) sustainable
C) compromising
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Q:
The Gallup Organization has found that ________ is the single most important variable in employee productivity and loyalty.
A) the quality of on-the-job training
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Which conflict resolution technique goal might appear to be a "cop-out?"
A) suggestion
B) capitulation
C) collaboration
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Poor communication is the source of all conflicts.
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A) personal responsibility
B) ethical need
C) legal responsibility
D) commitment
E) personal requirement
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The passage of the ________ Act dramatically changed the role that supervisors must play in ensuring that physical working conditions meet adequate standards.
A) Taft-Hartley
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Organizations not meeting the interstate commerce criteria of the OSH Act are generally covered by state occupational safety and health laws.
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Q:
What is a group and how does a formal group differ from an informal group?
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Formal groups are work groups established outside the organization.
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A) power
B) unity
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D) organization
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Groups which are natural formations that appear in the work environment in response to the need for social contact are called ________.
A) teams
B) informal groups
C) cliques
D) social groups
E) formal groups