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Question
Trust and morale on the job can be increased by something as simple as saying "hello" or "thanks" in e-mail messages.Answer
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Related questions
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Most researchers agree that we are born with many of our personality traits.
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The process of identity management can result in dishonest behavior.
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The most confirming type of message is acment.
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INSTRUCTIONS: Match each of the descriptions below with the term it best describes.
a. self-serving bias
b. stereotyping
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d. narrative
e. selection
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According to the text, you cannot avoid communicating.
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INSTRUCTIONS: Match each of the descriptions below with the term it best describes.
a. self-serving bias
b. stereotyping
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INSTRUCTIONS: Match each statement with the helping listening style it characterizes.
a. paraphrasing
b. judging
c. supporting
d. advising
e. analyzing
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The text describes some ways in which men and women use language both differently and similarly. Cite a major research finding in each of the following areas and cite examples from your life that reflect these findings or contradict them: a) content, b) reasons for communicating, c) conversational style, and d) non-gender variables.
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INSTRUCTIONS: Match each statement with the helping listening style it characterizes.
a. paraphrasing
b. judging
c. supporting
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e. analyzing
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Analyze a recent misunderstanding that occurred because you and another person relied on different sets of semantic or pragmatic rules. How could the situation have been avoided? What advice could you give to others about this area of communication?
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We tend to resist revising our own self-concept even if the new self image is more positive.
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INSTRUCTIONS: Match each statement with the helping listening style it characterizes.
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Three linguistic habits often cause disagreements: fact-opinion confusion, fact-inference confusion, and emotive language. Explain two of the habits and provide examples in your answer.
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The self-concept is a relatively stable set of perceptions you hold of yourself.
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Which of the following statements is the best supportive alternative to the accusation, "You just don"t try hard enough."
a. "You should try harder."
b. "You give up too easily."
c. "I"m worried you"ll fail with two D's."
d. "You should study two hours every night."
e. "It's time we had a talk about trying."
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Lilly calls Cameron to invite her to a party, leaving the message on Cameron's voicemail. After two days, Cameron still hasn"t returned Lilly's call. Lilly might interpret this as what type of response?
a. impervious.
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c. irrelevant.
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e. impersonal.
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All emotions are caused by self-talk.
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Self-disclosure of personal thoughts and feelings may be inappropriate and risky in the work setting.
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When we are trying to decide whether a relationship with another person is no longer "worth the effort," we are using the social exchange formula.
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Your text makes the case that hints, benign lies, and equivocations are sometimes ethical alternatives to telling the truth.
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The two key ingredients in successful self-disclosure are reciprocity and timing.
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Liking or loving is a better predictor of relational satisfaction than respect.
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Using the skill of perception checking will help prevent
a. negative self-fulfilling prophecies.
b. physiological noise.
c. inaccurate decoding of messages.
d. excessive feedback.
e. none of the above.
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Perception makes little difference in determining whether a message is disconfirming.
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To avoid fact-inference confusion, the authors advise you to use the skill of
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d. linguistic relativity.
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Listening with unconditional positive regard means
a. reflecting the speaker's feelings but not necessarily her thoughts.
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d. helping the speaker see the positive side of her issue.
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An effective perception checking statement
a. tends to have a better chance of working in a low-context culture.
b. requires that your words match your behavior.
c. doesn"t always require 3 parts.
d. all of the above.
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Describe an interpersonal communication incident from your experience, identifying at least five elements of the transactional model of communication shown in Looking Out/ Looking In.
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INSTRUCTIONS: Match each of the statements below with the element of the communication model it illustrates most clearly.
a. external noise
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The theory that describes the different ways we listen (mindfully or mindlessly) is called __________.
a. selectivity theory
b. dual-process theory
c. listening fidelity
d. unconditional positive regard
e. none of the above