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Question
To project a positive, tactful tone in a written message,a. rely only on positive words.
b. compliment the receiver in the first and last paragraphs.
c. avoid using second person when stating negative ideas.
d. use active voice when conveying negative ideas.
Answer
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Related questions
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Improving on Constructive Criticism
A new medical assistant, Janelle, was hired at an outpatient medical center. Her supervisor found an error she made on a patient's record and sent Janelle the following email. Edit the email so that it is a good example of constructive criticism.
"I just want you to know how angry I am to find an error you made on Mr. Smith's record yesterday. How careless can you be about such an important thing? There is absolutely no room for carelessness in this job because people's lives depend on us! I've fixed the error, but if this ever happens again, you may loose your job."