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Question
Mr. A and Mr. B are both riding in a quiet section of a commuter train. Mr. A is making a lot of noise by texting with his smartphone, so Mr. B politely asks him to mute the sound. When Mr. A responds with an angry tirade, Mr. B repeats his polite request, and Mr. A complies. This most clearly shows that
a. conflict is necessary and may not always be a bad thing.
b. conflict isnt always stressful.
c. conflict can be managed if you have learned the right skills.
d. difficult people are hard to talk to.
Answer
This answer is hidden. It contains 1 characters.
Related questions
Q:
Forgetfulness, moodiness, and reduced interest in personal or professional relationships are all signs of too much stress in a person's life.
a. True
b. False
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Create a short story that illustrates: 1) how someone could experience at least seven causes of stress over the course of a work day, and 2) how that person could effectively manage the stress.
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Explain the relationship among technology, work-life imbalance, and stress.
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What is stress, and where does it come from?
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Ruminating over personal and work-related problems
a. manages stress by putting the problems into perspective.
b. is a positive stressor as it promotes self-awareness and growth.
c. is a response that exacerbates stress and may lead to depression.
d. achieves the same results as meditating.
Q:
The lease on Alexias apartment will come up for renewal in 3 months. Her apartment complex was recently bought out by a new property management firm, and Alexia has heard rumors that these new owners will raise all tenants rents substantially. She is very worried that she will not be able to afford the increased rent and will be evicted or have to go without enough food or her medications. Alexias friend Beth says she should try to regain or let go of control in this situation. What does that mean?
a. Alexia should ignore the rumors and not think about the possibility of a rent increase.
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d. Alexia should make a list of all her worries, then tear it up and throw it away.
Q:
Laughter relieves stress by
a. helping you make jokes of difficult situations.
b. reducing stress-related hormones.
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Q:
Refer to Case 14.1. John's ability to handle the stress is probably due to his
a. increased solitude at work.
b. excellent technical skills.
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Q:
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b. misunderstanding.
c. work policies and practices.
d. adversarial management.
Q:
Oftentimes ____________________ is perceived as a negative experience in our society when, in reality, it can serve as an opportunity for personal growth.
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Chen wants to take on greater responsibilities at work. At his next meeting with his boss, he says, "I would really like to manage the Henderson account. Do you feel I am ready for that assignment?" Chen has used a(n) ____________________ approach to communicating his desire.
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A(n) ____________________ is an appropriate conflict management style when resolving the conflict is not worth the potential damage to the relationship.
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When you are in the middle of settling a dispute and the conversation is becoming heated, it is important to create a _____________________ so that the parties can continue to be open and honest.
Q:
A lose/lose conflict management strategy
a. is never appropriate and should be avoided at all costs.
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Q:
When it results in a misunderstanding that causes two or more parties to perceive a disagreement, ineffective communication can serve as a(n) _____.
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Case 13.1
There is a major conflict going on in Andy's department. Workers do not trust Andy. They resent his authoritarian style, and they resist his instructions and suggestions. Andy sees the workers as "drones," and they think of him as "Darth Vader." Initially, Andy's manager tells the workers to "put up with it" and to "get back to work." He refuses to listen to their complaints and imposes his instructions with a threat of discipline. A group of employees discusses the problem. Jane suggests that they just drop it and go back to work. She doesn't want to lose her job and fears that even if they win, their working relationship with Andy will be damaged beyond repair. Malcolm suggests that they go back to Andy's boss and explain that they think talking about Andy's behavior could improve productivity and quality. He tells the group they ought to write down and present the substance of their concerns, not just attack Andy's management style. Malcolm thinks they can work this out without removing Andy or getting fired themselves.
Q:
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Q:
____________________ refers to a person's speaking pattern and includes elements of directness/indirectness, word choice, use of jokes, or figures of speech, and so forth.
Q:
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b. pacing, pausing, and word choice.
c. the use of such elements as jokes, figures of speech, stories, questions, and apologies.
d. all of these
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a. attending all meetings to which she is invited.
b. coming into the office, even on her off day.
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Q:
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a. True
b. False
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a. True
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Q:
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a. Offer incentives to middle managers who incorporate diversity initiatives into hiring, development, and promotion decisions.
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d. All of these
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People can easily be discriminated against based on race because
a. race is a primary dimension of diversity that can't be changed.
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c. genetic science supports the concept that racial differences exist.
d. people have direct experiences with people from different racial groups.
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Kenneth's girlfriend accuses him of ethnocentrism. This means that Kenneth tends to
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Q:
Which of the following is a point that supports affirmative action policies? a. Affirmative action creates preferences. b. Affirmative action does not involve employment selection tests. c. The purpose of affirmative action is to promote equal consideration. d. These policies require extensive training for interviewing prospective employees.
Q:
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a. True
b. False