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Q: Formal work groups are the same as teams.

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Q: Formal groups are work groups established outside the organization.

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Q: For many individuals their primary means of fulfilling their need for affiliation is ________. A) off-the-job interactions B) vacations C) breaks D) on-the-job interactions E) lunch breaks

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Q: Single-use plans are designed for a ________. A) specific event and activity B) broad event and activity C) critical event and activity D) broad activity or time period E) specific activity or time period

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Q: An obligation that organizations have to the public going beyond the law and profit making is ________. A) a union free plant B) profit maximization C) social responsibility D) corporate downsizing E) return on investment

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Q: When an employee group such as baby boomers retires en masse, its departure will leave gaping skill-level holes in organizations. Clearly, this has the potential to create a labor shortage, making it much more difficult for supervisors to ________ needed to accomplish organizational goals. A) organize performance reviews B) schedule the time C) understand the tasks D) direct the job activities E) commit the energy

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Q: Awareness of the ________ of the employee pool requires a broad range of new policies and practices. A) expansion B) contraction C) creativity D) underdevelopment E) diversity

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Q: E-business includes the following EXCEPT ________. A) identifying a different kind of leader to run a virtual business B) collaborating with partners to electronically coordinate design and production C) the challenge of finding amateur people to build and operate Intranets and Web sites D) improving communication with suppliers and customers E) developing strategies for running Internet-based companies

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Q: In order to be effective in an organization, a supervisor needs to develop ________ skills to help influence others. A) cross-functional B) charismatic C) political D) recognition E) interpersonal

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Q: Organizations are implementing significant change and quality programs to cut costs and increase productivity. Consequently ________. A) supervisors must maintain careful records of current processes B) the supervisor's job will continue to become increasingly important and complex C) supervisors will have increasing opportunities for advancement D) supervisors will have difficulty keeping abreast of changes E) the supervisor's positive attitude will impress middle and upper management

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Q: Of the essential managerial competencies, which is most relevant and which is least meaningful for a supervisor? Explain your reasoning.

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Q: Consistent with the belief that one of the most important abilities needed by supervisors is strong interpersonal skills, they may be considered to be ________. A) behavioral specialists B) excellent communicators C) good at conflict resolution D) good negotiators E) strong delegators

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Q: When supervisors perform operating tasks alongside the same people they supervise some people, particularly upper management, see them as ________. A) unnecessary B) obsolete C) just another worker D) ineffective E) conflicted

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Q: A supervisor's management function is to focus on ________. A) long-term strategy B) vision and mission C) strategic planning D) structuring individual workloads E) organizational structure

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Q: In the twenty-first century the concept of managing in a ________ way has become critical to supervisors. A) structured B) sustainable C) compromising D) expedient E) strategic

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Q: The Gallup Organization has found that ________ is the single most important variable in employee productivity and loyalty. A) the quality of on-the-job training B) the implementation of quality and productivity programs C) the relationship between employees and their supervisors D) the benefit package offered by the organization E) the possibility of regular pay increases

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Q: Explain how a supervisor can make discipline progressive.

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Q: Which conflict resolution technique goal might appear to be a "cop-out?" A) suggestion B) capitulation C) collaboration D) assertion E) avoidance

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Q: Poor communication is the source of all conflicts.

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Q: Supervisors have a ________ to ensure that the workplace is free from unnecessary hazards and that conditions surrounding the workplace are not hazardous to their employees' physical or mental health. A) personal responsibility B) ethical need C) legal responsibility D) commitment E) personal requirement

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Q: The passage of the ________ Act dramatically changed the role that supervisors must play in ensuring that physical working conditions meet adequate standards. A) Taft-Hartley B) Right to Work C) Labor Standards D) Occupational Safety and Health E) Family and Medical Leave

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Q: In 2012, according to preliminary data from the Bureau of Labor Statistics, 4,383 workers were killed on the job.

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Q: Organizations not meeting the interstate commerce criteria of the OSH Act are generally covered by state occupational safety and health laws.

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Q: Cohesiveness is important because it has been found to be related to a group's ________. A) identity B) relationships C) purpose D) communication E) productivity

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Q: Supervisors are interested in the workings of informal groups because they can ________ and affect productivity in their departments. A) disrupt the flow of work B) complicate processes C) shape the behavior of employees D) cause work stoppages E) become assertive

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Q: What is a group and how does a formal group differ from an informal group?

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Q: Formal groups are work groups established outside the organization.

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Q: One of the appealing aspects of groups is that they represent ________, because what often cannot be achieved individually becomes possible through group action. A) power B) unity C) togetherness D) organization E) representation

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Q: Groups which are natural formations that appear in the work environment in response to the need for social contact are called ________. A) teams B) informal groups C) cliques D) social groups E) formal groups

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Q: Identify and distinguish passive listening from active listening, listing the requirements for active listening.

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