Question

Everett Bank has just learned that there is a disgruntled former employee who has created a blog that is telling everyone that Everett Bank has halved their customer service representatives and so customers have great difficulty getting through to a live person when there is a problem with their account. Everett is worried that they may lose customers as a result. Which type of risk would this be an example of?

A) Operational risk

B) Legal risk

C) Compliance risk

D) Strategic risk

E) Reputation risk

Answer

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