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Question
Describe how group norms impact the performance of a group and explain what a supervisor can do when those norms hinder performance.Answer
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Formal work groups are the same as teams.
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Consistent with the belief that one of the most important abilities needed by supervisors is strong interpersonal skills, they may be considered to be ________.
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When supervisors perform operating tasks alongside the same people they supervise some people, particularly upper management, see them as ________.
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A supervisor's management function is to focus on ________.
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In the twenty-first century the concept of managing in a ________ way has become critical to supervisors.
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The Gallup Organization has found that ________ is the single most important variable in employee productivity and loyalty.
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Formal groups are work groups established outside the organization.
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