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Question
An employee will be more willing to communicate frankly to his or her supervisor:
a. when there is mutual trust between the supervisor and the employee.
b. if status differences are emphasized.
c. in a highly formal setting.
d. when the supervisor is prejudiced and maintains rigid discipline all the time.
Answer
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a. distribution.
b. downsizing.
c. globalizing.
d. linking.
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particularly need strong conceptual skills because changes affecting the organization tend to be more important at their level than at other managerial levels.
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a. Operations involves the selling and distribution of the organizations' products in the defined market.
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Studies have found that the behavior of "exceptional" and "average" supervisors is essentially identical.
a. True
b. False
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Administrative skills consist of the ability to understand other people and interact effectively with them.
a. True
b. False
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The leading function of a manager involves praising employees and rewarding them for work well done.
a. True
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The basic resources that any organization has are physical resources, human resources, and financial resources.
a. True
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Q:
Which of the following statements is true of problem solving?
a. The golden rule of management is that a supervisor should always consider a problem as an opportunity.
b. Decision making is unrelated to problem solving.
c. Effective supervisors analyze problems, and solve them by eliminating their causes.
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Q:
A fire accident just occurred in the department that Tom supervises. Which type of decision must Tom make in the given situation?
a. A non-programmed decision
b. An opportunity decision
c. A programmed decision
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A is one which is routine and repetitive.
a. non-programmed decision
b. linear decision
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Q:
The highest level of ethical behavior is the legal level, adhering to the "law of the land."
a. True
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Fluency is the ability to let ideas flow out of your head like water over a waterfall.
a. True
b. False
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The Crawford Slip technique makes use of two elements that are important to creativity: fluency and leniency.
a. True
b. False
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Decision makers attempt to minimize the possibility of risk by not attempting to forecast outcomes or variables.
a. True
b. False
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A situation that is viewed as a source of anxiety or distress can best be called an opportunity.
a. True
b. False
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Even if an outcome is inevitable, a decision is always needed.
a. True
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When a quality control specialist tells a production manager to adjust a machine to increase the quality of the product, he or she is using:
a. advisory authority.
b. unity of command.
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The number of people a given manager directly supervises is called the:
a. chain of command.
b. span of management.
c. unity of command.
d. division of labor.
Q:
The unity of command principle:
a. prevents line employees from coming in contact with staff personnel.
b. reduces organizational morale.
c. increases conflicts between line and staff personnel.
d. gives the employee a single manager to turn to when a problem arises.
Q:
Which of the following is true of line organizations?
a. The owner performs all the functions single-handedly.
b. The accountability of employees is maximized in such organizations.
c. It is easy for employees to evade their responsibilities in such organizations.
d. Authority is decentralized in these organizations.
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In the one-person organization stage, .
a. all functions of the organization are performed by the owner and his/her assistants.
b. there are more than 150 employees, and each person has clearly defined responsibilities.
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Q:
What role do ethics play in the decision process?