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Question
Additional Case 7.2As an HR manager at a publishing firm, you are reviewing performance appraisals for a report to the CEO regarding manager performance. The CEO wants to know not only how employees are doing, but also how well managers are evaluating their employees. Matt, Madeline, and Edward are the firm's key managers.
Reading through Matt's evaluations, you note that he tends to rate all of his subordinates in the middle of the scale. You recall a conversation during which Matt commented that his subordinates were overall satisfactory but not excellent. Matt would like to get them more training and institute an incentive program for motivational purposes.
Madeline's employee evaluations of her team range from excellent to poor. You are startled to see that Madeline has rated Juan rather low. Pulling Juan's file, you note that he has always had very high ratings until this time. You remember a meeting two months ago when Juan vehemently disagreed with Madeline in front of the CEO, who agreed with Juan's opinion to Madeline's embarrassment.
Edward's employee evaluations have very little justification. Gary, the CEO's son-in-law, is typically an average performer, but Edward gave him a very high rating. Jenny, another average performer, has a very low rating. You recall a comment from Edward that Jenny needed motivation to work harder.
Refer to Additional Case 7.2. Madeline's evaluation of Juan most likely involves a(n) ________ error.
A) central tendency
B) influence of liking
C) frame-of-reference
D) assessment criteria
Answer
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Additional Case 2.3
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Finally, RII is looking at current staffing practices and trying to decide what type of workforce is best for the future. The business is highly technical and requires highly experienced employees, but product demand is volatile. Demand can double or be cut in half from one year to the next, depending on the economy and competitors' actions. Innovation is key in RII's product development. In order to manage all the HR information generated for and during the change, RII has initiated an HRIS system.
Refer to Additional Case 2.3. Managers at RII will most likely use the HRIS for which of the following activities?
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